EMAIL SUPPORT POLICY
In order to most efficiently serve my client practice (including getting HTMA reports turned around to clients as quickly as possible), I do need to limit the time per day I spend answering the large number of emails I receive. If follow-up consultations are required, they can be booked through the order page ($55/30min). For those who have purchased the Gold Package, clients are able to receive email support for 1 month (up to a maximum of 1 hour of my time). For those who have purchased the Platinum Package, clients are able to receive email support for 3 months (up to a maximum of 3 hours of my time). For email support that extends beyond that time, as most other professional practitioners require, I ask that you then book a consultation if necessary.
(If you just have a couple of questions, you may also use the tipping option here).